We Function as an agile partner, rather than just as a supplier
We proactively call out ways to solve challenges, so that Rathburn and our customers benefit from the outcomes. We continuously reinvent our role as partners with our customers to improve consistency and reduce waste and more while delivering the highest quality parts possible.
Rathburn Customer Solution #14
Helping customers develop a strategic advantage.
We were helping a long-time customer produce clutch brakes for transmissions in heavy trucks using a one-piece, stamped design they developed in-house. That particular design required removal of the entire transmission to replace the clutch brake.
Rathburn Customer Solution #9
Bearing housing redesigned.
For a number of years we produced a bearing housing for heavy trucks. After our customer redesigned the part to combine two components into one, it ultimately saved the customer money but became more complicated to produce. The new design called for a completely different process flow that included machining using complex datums, followed by induction heat treatment.
Rathburn Customer Solution #23
Quick turn, high quality solutions to help a local manufacturer in a bind.
Manufacturing offshore can have some advantages—until issues with shipping, quality, and tariffs get in the way. A local supplier of stainless steel rail components found themselves dealing with critical timing issues. Parts they had ordered overseas had been delayed by two weeks, and they were now completely out of inventory so they could not meet their production demands. Through a mutual c onnection associated with Citizen Swiss equipment, they learned about Rathburn.
Rathburn Customer Solution #26
We saw our customer’s need even before they did.
For a long time, we worked with other companies to machine sand cast aluminum pistons for an off-road truck manufacturer for a long time. It was profitable business for us that highlighted our skill and quality. Unfortunately they had always struggled with quality issues related to porosity of the cast parts, which led to a very high foundry scrap rate. Over time, their volume decreased but the cost of castings increased.
Rathburn Customer Solution #17
Becoming the preferred outsource provider by getting it right the first time.
A local manufacturer had been machining their own parts in-house for a number of years but found market demand for their products outpacing their ability to produce quality parts at the new volume required. The customer needed to find a new partner who could not only meet their quality demands but also ramp up quickly to both address the backlog issues and help the company prepare for a new product launch only six months away.